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Effective Date: 18 June, 2026

For orders purchased online directly from our store, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@wholesalerco.com. Please note that returns will need to be sent to the following address: 

Registered Address:
THE AVAM COMPANY
H-108, Sector-63, Noida, 201309, India

You are expected to send the return shipping. You can always contact us for any return question at contact@wholesalerco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@wholesalerco.com.

REFUND & RETURN POLICY (B2B):

Effective Date: 18 June, 2026

At THE AVAM COMPANY, Offline orders or orders which are shipped by first sending the Pro forma invoice or Invoice are treated as a business-to-business (B2B) supply of botanical ingredients and bulk products. Due to the nature of our goods, we maintain a limited return and refund policy as outlined below.

1. Company Information

Registered Address:
THE AVAM COMPANY
H-108, Sector-63, Noida, 201309, India

2. No Returns Accepted (B2B Policy)

As a B2B company dealing in bulk, specialty, and perishable botanical products, we do not accept returns or exchanges once an order has been delivered.

This policy is in place to ensure product safety, quality integrity, and compliance with handling standards.

3. Damaged or Unusable Products

We take quality and fulfillment seriously. In the rare case that a product arrives:

  • Damaged in transit

  • Not usable due to shipping or packaging issues

  • Incorrect or defective upon arrival

We will offer a resolution under the conditions below.

4. Proof Requirement

To process any claim, customers must provide:

  • Clear photos of the damaged product

  • Unboxing or handling video evidence (recommended)

  • Images of outer packaging and shipping labels

Claims without proper documentation may not be eligible for review.

5. Resolution Options

If your claim is approved, we will offer one of the following:

  • Replacement shipment (resend the product), or

  • Refund of the product value only

Please note:

  • Shipping charges are non-refundable

  • Refunds apply only to the product cost, not freight, duties, or customs fees

6. Claim Submission Timeline

All damage or usability claims must be reported within:

7 days of delivery

Requests submitted after this period may not be accepted.

7. Contact for Claims

To submit a return/refund claim, please contact:

Email: theavamcompany@gmail.com
Subject Line: Damaged Product Claim – Order #[Insert Order Number]

8. Final Decision

All claims are reviewed on a case-by-case basis.

THE AVAM COMPANY reserves the right to approve or deny claims based on evidence provided and product condition.